Privacy Policy - Garikothay

Garikothay.com (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information of our users, customers, and business owners.

This Privacy Policy explains how we collect, use, and protect information when you use our website, including both Shop and Services sections.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name
Phone number
Email address
Address (for orders and delivery)
Business information (for listings)

Order Information (Shop Users)

Product details
Delivery address
Payment status
Order history

Usage Information

Pages visited
Actions taken on the website
Device and browser information
IP address (for security and analytics)

2. How We Use Information

We use collected information to:

Provide and improve our services
Process Shop orders and deliveries
Display business listings
Connect users with service providers
Handle customer support requests
Improve website performance and user experience
Prevent fraud, spam, and misuse

3. Shop & E-commerce Data Usage

For Shop users, we use information to:

Process and deliver orders
Confirm payments
Communicate order status
Handle returns or complaints
Improve product availability and service quality

4. Business Listings Information

Business owners who add listings on Garikothay.com agree that:

Provided information may be publicly displayed
Contact details (phone, WhatsApp) may be visible to users
Listings are used to connect customers with services
Business data may be reviewed for verification

5. Data Sharing

We do not sell personal data.

We may share information only in the following cases:

With delivery or logistics partners (for Shop orders)
With payment service providers
With service providers necessary to operate the platform
When required by law or legal process
To prevent fraud, abuse, or security threats

6. Cookies & Tracking

Garikothay.com may use cookies and similar technologies to:

Improve website functionality
Track order and user activity
Understand user behavior
Analyze traffic and performance

Users can disable cookies in their browser settings.

7. Data Security

We take reasonable measures to protect your data, including:

Secure server infrastructure
Access control systems
Monitoring for suspicious activity
Restricted access to sensitive data

However, no online system is 100% secure.

8. Third-Party Services

Our platform may include third-party services such as:

Payment gateways
Delivery/logistics partners
Analytics tools
Communication tools (WhatsApp, etc.)

These services have their own privacy policies.

9. Refunds & Shop Policies (Data Related)

For Shop transactions:

Order and payment records are stored for processing
Refund requests may require verification
Delivery and return data may be used for dispute resolution

(Full refund policy may be provided separately)

10. User Rights

Users may:

Request access to their data
Request correction of incorrect information
Request removal of listings (subject to verification)
Request order support or dispute resolution
Opt out of non-essential communications where applicable

11. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: info@garikothay.com
Support: Available via Contact page