Refund & Return Policy

This Refund & Return Policy explains the conditions under which refunds and returns are accepted for products purchased from Garikothay.com Shop.

1. General Policy

We aim to ensure customer satisfaction. Refunds and returns are accepted only under specific conditions described below.

2. Eligibility for Return

A product is eligible for return if:

• The product is defective or damaged on delivery
• The wrong product has been delivered
• The product is significantly different from the description
• The return request is made within the allowed time period

3. Return Time Period

Return requests must be made within the specified time after delivery. The exact time period may vary depending on the product and will be mentioned in the product details or invoice.

4. Conditions for Return

To be eligible for return, customers must:

• Provide valid proof of purchase (order ID or invoice)
• Keep the product in original condition and packaging
• Ensure the product is unused (unless defective)
• Contact support within the return period

5. Refund Eligibility

Refunds may be issued if:

• The product is out of stock for replacement
• The return is approved after inspection
• The product cannot be replaced

Refunds will be processed according to the original payment method (if applicable).

6. Non-Refundable Cases

Refunds will not be issued in the following cases:

• Change of mind after usage
• Products damaged due to misuse
• Items without original packaging
• Clearance or final sale items (if applicable)
• Late return requests

7. Return Process

1. Contact customer support
2. Provide order details and reason for return
3. Product will be reviewed or inspected
4. Approval will be confirmed
5. Refund or replacement will be processed

8. Shipping for Returns

• Customers may need to return the product to a designated address
• Shipping cost responsibility may vary depending on the reason for return

9. Refund Processing Time

Once a refund request has been approved, the refund will be processed within 7–10 working days from the date of approval.

The actual time for the refunded amount to be credited to the customer’s account may vary depending on the payment method, bank, payment gateway, or other financial institution’s processing time.

Refunds may also be subject to the completion of any required verification or inspection process.

10. Replacement Option

Instead of refund, customers may receive:

• Replacement product (if available)
• Alternative product of equal value
• Store credit (if applicable in future system)

11. Changes to Policy

Garikothay.com reserves the right to update this Refund & Return Policy at any time. Changes will be posted on this page.

12. Contact Us

For refund and return support:

Email: hello@garikothay.com
Support: Available via Contact page or WhatsApp